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      Chrome Browser Troubleshooting

      How to Clear Your Computer or Mobile Device of Cookies and Cache Memory to Optimize Performance

      When you use a preferred browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites.

      0.  Stay Current: Essential Pre-Check

      1. Clear Cache in Chrome on Computer (scroll down for Mobile)

      1. On your computer, open Chrome Chrome.
      2. At the top right, click More More and then Clear browsing data.
      3. Choose a time range, like Last hour or All time.
      4. Select the types of information you want to remove.
      5. Click Clear data.

      Learn how to change more cookie settings in Chrome. For example, you can delete cookies for a specific site.

      In other browsers

      If you use Safari, Firefox, or another browser, check its support site for instructions.

      What happens after you clear this info

      After you clear cache and cookies:

      • Some settings on sites get deleted. For example, if you were signed in, you’ll need to sign in again.
      • If you turn sync on in Chrome, you’ll stay signed into the Google Account you’re syncing to in order to delete your data across all your devices.
      • Some sites can seem slower because content, like images, needs to load again.

      How cache & cookies work

      • Cookies are files created by sites you visit. They make your online experience easier by saving browsing data.
      • The cache remembers parts of pages, like images, to help them open faster during your next visit.

      2.  Allow Third-Party Cookies in Chrome (Cross Site Tracking)

      What if my IT Department Says I CANNOT enable third-party cookies?  Show them how smart you are by asking if they can enter learn.iti.com as an exception?  Like this:  Add and then enter [*.]learn.iti.com . This means that only the Learning Hub will be allowed to accept third party cookies.

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      iPad, iPhone, or Other Apple Device Cache Clean

      Before clearing cache & cookies

      When you clear your cache and cookies, your browser might sign you out of your Google Account. To make sure you can sign back in, update your recovery phone number and email address.

      In the Chrome app

      1. On your iPhone or iPad, open Chrome Chrome.
      2. Tap More More and then Clear Browsing Data.
      3. Choose the types of information you want to remove.
      4. Tap Clear Browsing Data.
      5. At the top right, tap Done.

      Learn how to change more cookie settings in Chrome.

      In other browser apps

      If you use Safari, Firefox, or another browser, check its support site for instructions.

      What happens after you clear this info

      After you clear cache and cookies:

      • Some settings on sites get deleted. For example, if you were signed in, you’ll need to sign in again.
      • Some sites can seem slower because content, like images, needs to load again.

      How cache & cookies work

      • Cookies are files created by sites you visit. They make your online experience easier by saving browsing data.
      • The cache remembers parts of pages, like images, to help them open faster during your next visit.



      See also this helpful article