Customer Help Center

Release Notes for ITI Solutions

Solution - Online Learning & Learning Hub

2022Q3 Release Note

Increase productivity and efficiency between dispatch, operations, safety and training with FCC.

Key Features

Account Creation

When you create an employee profile in FCC, a learner account is automatically created in your company's ITI Learning Hub panorama. From there you can assign your employees their courses, activities, and learning paths.

Course Certificate Sync

Additionally, when you designate a course that an employee needs to maintain certification or qualification, upon course completion, the certificate and relevant course completion information will sync from the ITI Learning Hub to your employee's record in FCC. This way, your employees have all of their documents in one place.

Administrator Actions

Integrate ITI Learning Hub with FCC

Conditions:

Client has active FCC and ITI Learning Hub Panorama subscriptions
Client has administrative permissions on each platform
NexGen version 2022.2.0.0 or later

Standard: At the completion of this procedure, the client panorama administrator will establish a connection between Fleet Cost and Care and their ITI Learning Hub panorama.

Step	Role	Action	References
1	Client Admin	Request and receive your panorama API Key from an ITI Learning Hub Panorama Implementation Specialist
2	ITI Learning Hub Admin	Send client their panorama API Key from client ITI Learning Hub Panorama Settings page	Panorama -> Settings -> Primary: Security section
3	ITI Learning Hub Admin	Add API Key to Customer Record on api.iti.com
4	Client Admin	Launch FCC software and navigate to External APIs screen	Admin -> Set System Defaults -> External APIs -> ITI Integration Token
5	Client Admin	Paste the API Key in the ITI Integration Token field
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6	Client Admin	Click the “Test” button to validate the API token and your customer learning portal information
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Map ITI Learning Hub Course SKUs to FCC

Conditions:

Client has active FCC and ITI Learning Hub Panorama subscriptions
Client has administrative permissions on each platform
NexGen version 2022.2.0.0 or later
ITI Learning Hub integration is active

Standard: At the completion of this procedure, the client panorama administrator will map designated course SKUs to FCC’s record list.

Step	Role	Action	References
1	Client Admin	Identify course titles to be mapped to FCC record list	Best Practice: SKUs should be human readable for easy reference. SKUs must be unique. Warning: SKU length is limited to 36 characters
2	Client Admin	Create and input unique identifiers into the course SKU field on each course’s Design tab	Example:
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3	Client Admin	Launch FCC software and navigate to Certifications	Maintain -> Employees -> Certifications
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Notes:

Only the certifications configured with ITI Course SKU certificates will be imported into FCC with the Import Employee Certificate feature.

Export Employee Record to ITI

Conditions:

Client has active FCC and ITI Learning Hub Panorama subscriptions
Client has administrative permissions on each platform
NexGen version 2022.2.0.0 or later
ITI Learning Hub integration is active

Standard: When an employee record is added via Maintain -> Employees screen and ITI Integration is turned on, then a learner profile is created in ITI.

Step	Role	Action	References
1	Client Admin	Navigate to the Employees screen in FCC	Maintain à Employees (Certifications tab)
2	Client Admin	Verify the learner record is created	If the learner record has been created on the ITI Learning Hub, the ITI ID field is populated under the Certifications tab on FCC This ITI ID is stored under the Employee Record in FCC to uniquely identify the learner in ITI Learning Hub.
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Batch Export Existing Employee Records to ITI

Conditions:

Client has active FCC and ITI Learning Hub Panorama subscriptions
Client has administrative permissions on each platform
NexGen version 2022.2.0.0 or later
ITI Learning Hub integration is active
Important points:
- Email ID is required field in ITI and if an Employee is missing Email ID, then the Select option is disabled for that Employee record.
- Export Status column to display a message “Exported” in case of successful export to ITI.
- Error Message column to display in case of any errors or if the required fields are missing like an Email ID.

Standard: Export existing employee records to ITI Learning Hub for learner profile creation with bulk/batch export employees feature in FCC.

Step	Role	Action	References
1	Client Admin	Navigate to Export Employees screen	Export/Import -> Export Employees to ITI
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2	Client Admin	Filter employee records by company, yard, and view by, as needed	Note: By default, View By is set to “Not Exported”
3	Client Admin	Export employee records	If the Learner record already exists on ITI Learning Hub, then the system will retrieve the “ITI ID” and store it in FCC for the Employee Once employees are selected click the Export button to export to ITI Learning Hub If the Learner record does not exist in ITI Learning Hub, then a new learner record will be created in ITI Learning Hub and the ITI ID will be updated to FCC
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Notes:

FCC uses Email ID to check if the Learner profile exists in ITI Learning Hub or not. If no Email ID is set for employee, that employee cannot be selected for export.

Import Learner Certificates from ITI Learning Hub to FCC

Conditions:

Client has active FCC and ITI Learning Hub Panorama subscriptions
Client has administrative permissions on each platform
NexGen version 2022.2.0.0 or later
ITI Learning Hub integration is active

Standard: Bulk import learner certificates from ITI Learning Hub to FCC.

Step	Role	Action	References
1	Client Admin	Navigate to Import Employee Certifications	Export/Import -> Import Employee Certifications
2	Client Admin	Filter employee certificates based on Certificate Issue Date
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Notes:

Use the filter to retrieve full historical data or incrementally by date to retrieve Employee Certificates.
If the Employee Certificate is already imported for the selected date range, the option to select would be disabled. Any new certificates that are not saved can be selected and saved to FCC.
The Save option would import the certificate record into FCC as well as import the file link, PDF copy of the Employee certificate into FCC.

View ITI Learning Hub certificates in FCC

Conditions:

Client has active FCC and ITI Learning Hub Panorama subscriptions
Client has administrative permissions on each platform
NexGen version 2022.2.0.0 or later
ITI Learning Hub integration is active
ITI Learning Hub certificates have been successfully imported

Standard: View the learner certificate record and a PDF document of the actual certificate as generated by the ITI Learning Hub.

Step	Role	Action	References
1	Client Admin	Navigate to the Employee Record in FCC	Maintain -> Employees -> Certifications tab
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2	Client Admin	Check the file links icon (Red indicates there are certificate file links available) Click the File Links lightning bolt icon to see the PDF copy of the certificate	The record opens the Maintain File Links -> Employee Certifications screen
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